The sad truth about Finnair

There are dozens of people who refuse to believe that Finnair is a totally hopeless company…

Your correspondent and his wife tried today (19.4.2019) to book a trip for family to Osaka from Finland.

It took almost 3 hours and cost a total of €3000 in economy and that was over €500 more than the price we first received the first time we tried to book.

When we tried to book on their website. We entered flight data and our personal details, but before paying we were closed out by a webpage saying that our “Java Application needed updating”. It was a long notice that made no sense for me or any other Finnair customer. I fly almost once a week on business and have never sen this before…

By then some 1.5 hours had passed and nerves were frayed…

We could not use our points for the trip but we could for the seating…

This happened three times before we called the company on +358 9 818 0800.

We were told that booking on the phone would cost another €50…

The service person then told us to use another Finnair website after keeping us waiting 5 minutes… She said that they were aware of the problem and that the new web address could be used: www.finnair.com/fi-fi

That was news… it was not posted on any of their regular websites…

Yes it worked, but not perfectly – the price had gone up over €100 per trip (=€300)!

… and the seating… we had to pay €200 extra for seating or use our points… Family members are NOT guaranteed seats together on Finnair unless you pay – BLACKMAIL has many colours.

But when we tried to pay there was no way to make the payment with points…

At this point, we used the expletive “Fu*#ing Useless Company”… and even the biggest fans of Finnair would have too.

Again we called the same number and explained our situation since we had many points to use up… 

After 10 minutes we received instructions that we could use our points and pay just for the trip…

Yes! almost 3 hours wasted and €3000 later… and one holiday morning down the drain…

Does anybody at Finnair understand anything about customer service?

It seems that their new CEO from Nordea is putting the same policies in place – “let’s make customers pay more for worse service…”

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